We're committed to maintaining Professional Standards in the way we work with all of our partners and clients on a 360 degree basis. That's why we demonstrate this by being members of the Property Ombudsman. This gives you confidence in not only the standards we work to, but the ability to seek redress independently should you need it.
About the Property Ombudsman Scheme - The Property Ombudsman Scheme is a free and impartial ombudsman scheme that resolves disputes between consumers and agents. It is approved and authorised by the Ministry of Housing, Communities and Local Government; the National Trading Standards Estate and Letting Agency Team; the Chartered Trading Standards Institute and the Ombudsman Association. They also produce Codes of Practice which are used throughout the property sector. The Codes are approved by the Chartered Trading Standards Institute and set out how property professionals are expected to behave. If the agent is showing the TPO logo, it means they have signed up to follow our Codes of Practice. Property agents providing estate, letting and property management.